1. Performance and Delivery of the Service

House of Zij is an entirely digital service. There is no sale of a physical product, physical delivery, or shipping process. For this reason, no shipping, delivery, or dispatch fee is collected from you.

The service is made accessible electronically through your account instantly upon confirmation of payment by the payment provider. Content within the subscription becomes accessible the moment the subscription is activated; purchased Council credits become accessible by being added to your account at the moment of purchase.

There is no separate place or time of delivery. The place where the service is provided is the electronic environment through which you access your account.

2. General Rule on the Right of Withdrawal

As a general rule in distance contracts, the consumer has the right to withdraw from the contract within 14 (fourteen) days from the commencement of performance of the service, without giving any reason and without paying any penalty (Distance Contracts Regulation art. 9).

The right of withdrawal cannot be exercised in sales falling within the exception explained below, where the consumer has given consent regarding that exception.

3. Exception to the Right of Withdrawal: Digital Content and Instant Performance

House of Zij subscriptions and one-time Council credit packages are in the nature of a service performed instantly in the electronic environment and intangible goods (digital content) supplied instantly and performed instantly in the electronic environment to the consumer.

Under Distance Contracts Regulation art. 15/1-ğ, the right of withdrawal cannot be exercised in contracts for services whose performance has begun with the consumer's consent, nor in contracts for services performed instantly in the electronic environment and intangible goods delivered instantly to the consumer.

For this reason, on the payment screen you tick, of your own free will, a box that is not pre-checked, declaring that you consent to performance of the service commencing at the moment of purchase and that you understand you will thereby lose your 14-day right of withdrawal. The subscription or credit package is not activated without this consent.

Once consent is given and the service is activated, your 14-day right of withdrawal ends. The expiry of the right of withdrawal does not eliminate your right to cancel the subscription.

4. Subscription Cancellation

You may cancel your subscription at any time during the subscription term, without giving any reason and without paying any penalty. Cancellation cannot be made subject to conditions more onerous than those of the purchase.

Cancellation is performed easily by any of the following means: a single-click cancellation from the My Subscription section of the account panel, or a cancellation request sent by email to [email protected]. No additional condition such as a phone call, a stated reason, a survey, or the like is required for a cancellation request.

After cancellation, you continue to benefit from the service until the end of the current paid subscription period. At the end of that period the subscription automatically ends and no charge is made for the next period. If you cancel before the renewal date, the fee for the following period is not charged.

For annual subscriptions, a 12-month right of access has arisen in exchange for the prepaid annual fee. A cancellation made mid-year does not terminate access for the current 12-month period; it only stops the automatic renewal at the end of the year. As one-time Council credit packages do not auto-renew, they require no separate cancellation.

5. Cases Where a Refund Is Made

Failure to give automatic renewal notice: If the Seller has not given the required notice before a subscription renewal and your express consent to the renewal is absent, you may request a refund of the fee for the renewed period.

Duplicate or erroneous charge: If, due to a technical error, more than one charge is made for the same period or an incorrect amount is taken, the excess amount charged is refunded.

Discontinuation of the service by the Seller: If the Seller discontinues the service entirely, you are refunded the portion of any prepaid fee corresponding to the period not yet used. For annual subscriptions, the amount corresponding to the unused months is refunded on a pro-rata basis.

Continued inability to provide the service in conformity with the contract: If, for a reason attributable to the Seller, the service cannot be provided as undertaken for an extended period, you may exercise your optional rights under Law No. 6502, including requesting a refund of the fee.

Sales where the right of withdrawal applies: If, in a sale that does not fall within the exception or where consent to waive the right of withdrawal was not validly obtained, you withdraw within 14 days, the amount you paid is refunded.

6. Cases Where No Refund Is Made

In sales where consent to waive the right of withdrawal has been validly given and performance of the service has begun instantly, no refund based on the right of withdrawal is made, in accordance with Distance Contracts Regulation art. 15/1-ğ.

Having used the service little or not at all during a subscription period does not on its own give rise to a right to a refund. Service access is kept open for the current paid period; cancellation only stops the charge for the next period.

For Council credit packages that have begun to be used (partially or fully spent), no refund is made for the spent credits. Refund requests concerning an entirely unused credit package may be assessed by the Seller separately and in good faith; this is a courtesy at the Seller's discretion and does not give rise to a mandatory right to a refund.

Where your subscription is terminated by the Seller because you acted in breach of the Distance Sales Agreement, the Terms of Use, or applicable legislation, a refund is not mandatory in cases where the fault lies with you.

7. Refund Period and Method

Where a refund is due, payment is returned to the card or payment instrument used at the time of payment. No refund is made in cash or to a different account.

The refund amount is paid back, as a general rule, within 14 (fourteen) days from the date the right to a refund arose or the refund request reached the Seller.

The refund is carried out through the payment provider (virtual POS / bank). The time for the amount to appear on your card statement or in your account depends on the processing times of the relevant bank or payment provider and is beyond the Seller's control. No deduction, commission, or fee is charged to you on account of the refund transaction.

Because payments are collected by Whop Inc. acting as the Merchant of Record on behalf of the Seller, refunds are also processed from the Whop balance. The refund amount is returned to the same card used at the time of payment. The time for the refund to appear on your card statement depends, after Whop initiates the refund, on the processing times of your bank and the card scheme.

8. Contact, Complaints and Dispute Resolution

Any request and complaint regarding cancellation, refund, and the right of withdrawal may be submitted to [email protected].

In the event of a dispute, under Law No. 6502, you may apply, according to the applicable monetary thresholds, to the Consumer Arbitration Committee of your place of residence or of the place where the transaction was carried out, or apply to the Consumer Court after satisfying the requirement to first apply to a mediator before filing suit under Article 73/A of Law No. 6502. The current monetary thresholds are set annually by the Ministry of Trade and can be found at tuketici.ticaret.gov.tr.

9. Seller Information

Trade name: Şefika Deniz Arsan (sole proprietorship). Address: Bademler Mahallesi, 15064 Sk. No: 2, Urla / İzmir, Türkiye. Tax office: Urla Tax Office. Tax ID (VKN): 0800090291. NACE primary activity code: 629099. Phone: +90 532 580 9081. Email: [email protected]. Website: houseofzij.com.