1. Seller Information

Trade name: Şefika Deniz Arsan (sole proprietorship). Address: Bademler Mahallesi, 15064 Sk. No: 2, Urla / İzmir, Türkiye. Tax office: Urla Tax Office. Tax ID (VKN): 0800090291. NACE primary activity code: 629099 (information technology and computer service activities). Phone: +90 532 580 9081. Email: [email protected]. Website: houseofzij.com.

The Seller operates as a sole proprietorship. In accordance with Law No. 6563 on the Regulation of Electronic Commerce, the identity and contact details set out above are made accessible on the Contact page of the website.

2. Essential Characteristics of the Service

House of Zij is a subscription platform consisting of personalized digital content and services delivered electronically for educational and entertainment purposes. The main services offered within the subscription are: personalized astrology content and natal chart interpretations, tarot readings (including the Mythic Arcana deck), numerology analyses, coffee cup (tasseography) symbol interpretations, the AI-assisted Council chat, Audire audio content that varies by plan, Mythos content, career tools, and blog access.

The platform also sells one-time Council credit packages outside of subscriptions. Credits are spent on credit-based features within the platform. Credit packages do not auto-renew; they are credited to your account at the moment of purchase.

Important notice: the characters featured in the Council chat (for example Hypatia, Sibylla) are AI-generated characters and are not real persons. The astrology, tarot, numerology, and coffee cup content consists of cultural, symbolic, and entertainment-oriented interpretations and does not constitute medical, legal, financial, psychological, or psychiatric advice. You are responsible for any decisions you make in reliance on this content.

3. Subscription Plans, Price and Payment

Subscription plan prices (in US dollars): The Open Door plan is free of charge. The Courtyard plan is USD 6.49 monthly or USD 64.90 annually, renewing automatically at the selected interval. The Inner Circle plan is USD 15.99 monthly or USD 159.90 annually, renewing automatically at the selected interval.

The annual subscription is offered on a pay-10-months-use-12-months basis: the annual price is calculated as ten months' fee in exchange for twelve months of access. The full annual amount is charged in a single payment at the time of purchase, and the subscription renews automatically at the end of the year on the same plan and annual interval.

One-time Council credit packages (no auto-renewal): Mini Council 20 credits USD 4.99, Standard Council 50 credits USD 11.99, Plenty Council 120 credits USD 24.99. The amounts above are in US dollars. Any applicable taxes on these prices are calculated and collected at checkout by Whop Inc. acting as the Merchant of Record; the total amount payable is shown clearly on the payment screen. No additional charge, service fee, commission, or shipping cost is collected beyond that total. As the service is delivered entirely in the electronic environment, there are no delivery or shipping costs.

Payments are collected by credit card or debit card through licensed payment service providers. The Seller does not store card details in its own systems; such information is processed by the payment provider in accordance with applicable legislation and security standards.

Payments are collected by Whop Inc., acting as the Merchant of Record on behalf of the Seller. The collection of payment, the payment document/invoice issued to you, tax, and card chargeback processes are handled by Whop; House of Zij is the party providing the content and subscription service. The document relating to your payment is generated by Whop and issued in Whop's name. On your card statement, the transaction appears under the descriptor "WHOP" together with the amount you paid. Your card details are not held on House of Zij servers.

4. Automatic Renewal

The Courtyard and Inner Circle subscriptions are auto-renewing subscriptions. You choose the monthly or annual interval yourself at the time of purchase. At the end of each subscription period, unless you cancel, the subscription renews automatically on the same plan and the same interval, and the period fee, together with any applicable taxes, is charged automatically to the registered payment method by Whop Inc. acting as the Merchant of Record. For annual subscriptions, the renewal fee is charged in a single payment at the time of renewal.

The Seller notifies you by email of the renewal date and the amount to be charged a reasonable time before each renewal (at least 1 day in advance for monthly subscriptions and at least 30 days in advance for annual subscriptions). If a price change is to be made, you are separately notified before that change takes effect; you have the right to cancel your subscription for the period following the notification.

One-time Council credit packages do not auto-renew. No recurring charges are made for credit packages; when your credits run out, you may purchase a new package if you wish.

5. Cancellation and Termination

You may cancel your subscription at any time during the subscription term, without giving any reason and without paying any penalty. Cancellation cannot be made subject to conditions more onerous than those of the purchase, and can be performed easily with a single click from the My Subscription section of the account panel, or by sending an email to [email protected].

Upon cancellation, you continue to benefit from the service until the end of the current paid subscription period; at the end of that period the subscription automatically ends and no charge is made for the next period. If you cancel before the automatic renewal date, the fee for the following period is not charged.

6. Right of Withdrawal and Its Exception

As a general rule in distance contracts, the consumer has the right to withdraw from the contract within 14 (fourteen) days from the commencement of performance of the service, without giving any reason and without paying any penalty (Distance Contracts Regulation art. 9).

However, the House of Zij subscription service is in the nature of a service performed instantly in the electronic environment and digital content supplied instantly to the consumer. Under Distance Contracts Regulation art. 15/1-ğ, the right of withdrawal cannot be exercised in contracts for services whose performance has begun with the consumer's consent, nor in contracts for services performed instantly in the electronic environment and digital content delivered instantly.

For this reason, on the payment screen you tick, of your own free will, a box that is not pre-checked, declaring that you consent to performance of the service commencing the moment the subscription begins and that you understand you will thereby lose your 14-day right of withdrawal. Once this consent is given and the subscription is activated, your 14-day right of withdrawal ends; if you do not give this consent, the subscription cannot be started.

The expiry of the right of withdrawal does not eliminate your right to cancel. Even after losing the right of withdrawal, you may cancel your subscription at any time to stop charges for subsequent periods. The same principle applies to one-time Council credit packages: since credits are added to your account at the moment of purchase, they constitute digital content supplied instantly.

7. The Threshold Week and Pre-Contractual Information

When you register, House of Zij offers you a Seven Day Threshold (the Threshold Week): a one-time, seven-day opening of Inner Circle rooms together with five bonus credits. The Threshold Week is granted free of charge, no payment instrument is requested, and no automatic charge is made at the end of the period. For this reason, the Threshold Week does not in itself constitute a distance contract under Law No. 6502 and does not trigger a pre-contractual information obligation under Article 5 of the Distance Contracts Regulation.

Should you choose, during or after the Threshold Week, to subscribe to a paid plan (Courtyard or Inner Circle) or to purchase a one-time Council credit package, a new and independent distance contract is formed at that point. The standard pre-contractual information set out in this form is presented to you in full at the moment of purchase, together with the consent referred to in the Right of Withdrawal section above. The Threshold Week is therefore separate from any paid purchase and does not modify the terms of a later subscription.

Each person may open the Threshold Week once. Since the Threshold Week is offered free of charge, no refund or compensation is provided for unused days when the seven-day period ends, when the Threshold is closed early at your request, or when access is suspended for breach of the Terms of Use. Any journal entries, saved readings, and personal records you create during the Threshold Week remain in your account and become accessible again if you later join Avlu or Inner Circle.

8. Complaints and Dispute Resolution

You may submit any request and complaint regarding the service primarily to [email protected]. Complaints are reviewed and answered as soon as possible.

In the event of a dispute, under Law No. 6502 and related legislation, you may apply, according to the applicable monetary thresholds, to the Consumer Arbitration Committee of your place of residence or of the place where the transaction was carried out, or apply to the Consumer Court after satisfying the requirement to first apply to a mediator before filing suit under Article 73/A of Law No. 6502. The current monetary thresholds are set annually by the Ministry of Trade and can be found at tuketici.ticaret.gov.tr.